2000 · 2003 · Levallois-Perret
BNP Paribas Cetelem
Bank Sales Representative
- Consumer credit, insurance and real estate.
- Debt recovery and restructuring.
JEAN-MICHAËL
MANO-LINIS
Telecom, Digital & Business Operations Executive
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26 years across telecom operators, B2B sales and financial services. My focus: turning commercial growth into service that is actually delivered, measured and profitable.
26
Key figures
Measured results.
6 bn
XAF of B2B contracts won against a 2 bn target
160
call-centre agents under my responsibility, SLA > 99%
96%
self-reversal rate on P2P transfers sent in error
26 yrs
of experience, including 10+ at Airtel Gabon
Career
From sales to operations.
2000
2003 · 2006 · Paris
Crysalis, Iteam Conseil
Sales & Marketing Manager
- Negotiation with IT, telecom and civil engineering suppliers.
- Market studies in Gabon, Mali and Cameroon.
2006 · 2008 · Bordeaux
Orange Mobile France
VIP Customer Care & Level-2 Support
- Orange Centre of Excellence.
- Service quality and proactivity for VIP customers.
2008 · 2014 · Bordeaux
Free, Equaline
Customer Experience
- Customer operations for a broadband operator.
- Loyalty, technical support, complaints.
- NF EN 15838 and NF 345 certification.
2014 · 2016 · Libreville
CFAO Technologies
Business Development Manager
- Key accounts: government (DGDI, ANINF, ministries), oil & gas, banks, Port-Gentil.
- XAF 6 bn won against a 2 bn target.
- Led six sales engineers.
Since 2014
Entrepreneur
Founder of BaoProd & M-Roots Technology LLC · Partner, BOTI & Partners
- Digital solutions and IT services.
- Cloud productivity and connectivity for Africa.
- Web platforms, BI and automation.
2016 · 2019 · Airtel Gabon
Contact Experience
Contact Experience & Change Management Senior Manager
- 160-agent call centre, Tech Mahindra partner, SLA > 99%.
- IVR migration from Avaya to Cisco, JIRA incident cell.
- Best Customer Service Award 2018.
2019 · 2026 · Airtel Gabon
Digital & Airtel Money
Digital, Airtel Money Project & Audit Senior Manager
- Customer relationship IS revamp.
- 39 Mobile Money features, withdrawal by code, KYC Live Image, GIMAC.
- P2P self-reversal raised to 96%.
2024 · 6 months · Airtel Gabon
Retail Shops
Acting Head of Retail Shops
- Service quality and performance across the shop network.
- Escalations and continuity, alongside my core role.
Since April 2026 · Airtel Gabon
Home Experience
Senior Manager Home Experience
- Home Broadband customer experience: acquisition, installation, after-sales.
- Follow-up of Sales, Shops, Airtel Business and Network teams.
- HBB procedure written and approved; weekly and monthly Business Reviews with Group.
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Airtel Gabon · Digital & Airtel Money · 2019 – 2026
Seven years making mobile money simpler and safer.
96%
self-reversal rate on P2P transfers sent in error
−92%
fewer PIN-reset calls
39
Mobile Money features standardised
90 % → 90 %
agent cash-in self-reversal, target by end of March
Withdrawal by codeKYC Live ImageGIMAC · BEAC interoperabilityCustomer relationship IS revampAnti-fraud
Airtel Gabon · Senior Manager Home Experience · since 2026
I run the whole chain, from the sale to a satisfied customer.
1
AcquisitionSales & Distribution 80%, shops 20%2
OrderIVR acquisition journey3
InstallationCoordination with Network4
ActivationCross-functional unblocking5
After-salesTeam follow-up and Group Business Reviews80%of sales through Sales & Distribution
20%through shops
Weekly · MonthlyBusiness Reviews with Group
Entrepreneurship & digital
Building, not only managing.
Founder, BaoProdSince 2014 · digital solutions & IT services
Founder, M-Roots Technology LLCCloud productivity & connectivity for Africa
Partner, BOTI & PartnersProject management & investment
Digital builderWeb platforms, BI dashboards, automation
Education & certifications
Method and rigour.
PRINCE2 Foundation2015
ITIL v3 Foundation2014
Cisco Sales Expert2014
Bachelor's, Marketing & ManagementESVE Paris · 1999